As a customer of Rowan Tree Designs, I may hold some information about you (your name, email address, and in some cases, your postal address, telephone number and measurements). This is a short note setting out everything you might wish to know about how I collect, use and store this information. But if you still have any pressing questions after reading this, please contact me.

IMPORTANT NOTE: When I talk about “information”, I am only referring to your contact details. I never have access to your financial information when you make payments using PayPal, iZettle (for payments made in my workroom) or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

How I collect information

Whenever you order from me, place a commission or bring me an alteration, either directly or through my Etsy shop, you give me sufficient information about you to enable me to process the order.

Who has access to that information

In a nutshell, just me! As the sole person working for Rowan Tree Designs, I am the only one who ever has access to your information, and I never, ever, ever pass this on to anyone else.

I have never got round to having a mailing list, and that’s not likely to change, so you have no need to worry about me suddenly bombarding you with unwanted emails.

If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.

How I use your information

I use the information you give me at the time of ordering to fulfil your online order, or make your commission. I will only use the contact details you give me to get in touch about an active order/commission.

How I store information

I keep an electronic spreadsheet of all customers and those who are on the commissions waiting list. This is held on my password-protected laptop. I carry it with me at times. I also keep some information in my workroom, which is stored in a locked filing cabinet.

I keep this spreadsheet for business administration, accounting and tax purposes (I need to keep all sales records for at least 6 years).


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Your rights

You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me.